At Honey Castle, we strive to deliver the best products and customer experience. Our Refund & Cancellation Policy is designed to ensure transparency and trust.
1. Order Cancellations
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Orders can be cancelled within 10 minutes of placement through our website or by calling us directly.
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After 10 minutes, if the product has already been prepared, cancellation may not be possible.
2. Refund Eligibility
Refunds are only offered under the following conditions:
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You were charged but the order was not received
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You received the wrong item or your order was incomplete
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There was a payment failure or double payment
We do not offer refunds for:
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Customer change of mind
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Orders cancelled after preparation begins
3. Refund Process
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To initiate a refund, email infohoneycastle0@gmail.com or call +91 99534 21900 within 24 hours of the issue.
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Include your order ID and a description or photo of the issue.
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If eligible, the refund will be processed via Razorpay and credited within 7-10 business days.
4. Contact Us
If you have any questions or need help with a refund:
📧 Email: infohoneycastle0@gmail.com
📞 Phone: +91 99534 21900
🌐 Website: www.honeycastle.co.in
